You have questions? We have answers!
Order
Where can I view my order status?
After we receive your order, you will receive an order confirmation by email. As soon as there is a change in the status of your order, we will also notify you this way. As a subscriber to our WhatsUp newsroom on WhatsApp, you will also receive notifications via this.
How can I change/cancel my order?
If you would like to change or cancel your order, please contact our customer support directly:support@metallbude.de
How do I get the gift voucher?
As soon as we receive your payment, you will receive an email from us containing the voucher code.
How can I register a return?
If the 14-day warranty period has not yet expired, you can return the product to us undamaged in its original packaging. Shipping costs will not be refunded. To get the return label, log into your customer account using your login details and request the return of the desired product there.
How can I report a complaint?
Is your item defective or damaged? We are really sorry. To complain about your order or part of it, please contact our customer service:support@metallbude.de
What payment methods are there?
We offer the following payment methods: credit card, PayPal, invoice with Klarna, ApplePay, GooglePay, ShopPay and instant bank transfer.
Shipping and delivery
What are the delivery times?
The delivery time is currently 3-5 working days and can be delayed due to public holidays, New Years, etc. For bulky goods and freight forwarding items, 5-8 working days are to be expected. In the case of a special size order, the delivery time can be up to 12 weeks.
Why are the delivery times so long?
Our furniture and home accessories are designer products and not mass-produced products. We attach great importance to robust materials, high-quality welds and easy-care coatings. In short: quality. And quality takes time. In return, you can enjoy long-lasting products.
Which countries are delivered?
Apart from Germany, we ship to Belgium, the Czech Republic, Denmark, France, Luxembourg, the Netherlands, Hungary, Ireland, Italy, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Austria and Poland.
How much are the shipping costs?
Shipping costs within Germany are 5.00 euros. Shipping costs with freight forwarding are 30.00 euros. Shipping is via GLS, DHL or freight forwarding.
Shipping costs Austria: from 15.00 Euro
Shipping costs Switzerland: from 35 euros
Products
How to assemble the clothes rails & towel rails?
1. Pre-drill a hole in the wall or ceiling. A suitable drill should be used for concrete, wood or plasterboard.
2. Insert the universal dowels provided into the holes. The dowels are only suitable for concrete. If you have a wooden or plasterboard ceiling, there are special dowels for this in the hardware store.
3. Screw on the supplied mounting bolts using the large screws. Pay attention to the position of the small holes in the bolts - they should point in one direction.
4. Place the rod on the bolts and screw the small grub screws into the large ones with a little pressure.
Notice : Due to the long lever, slight rocking is physically possible and therefore normal.
How long does it take to assemble clothes rails or towel rails?
In an Instagram survey, 60 percent of followers who participated said it took them less than half an hour to assemble.
Are the coffee and side tables also suitable for outside?
No, our coffee and side tables are not suitable for outdoor use.
Are the wooden table tops interchangeable?
While the frame of our coffee tables is completely welded together, the wooden panels are only screwed together so that the table top can be replaced independently if necessary.
Are the dog bowls dishwasher safe?
No, our dog bowls are not dishwasher safe.
Is the KORSINA baby cradle TÜV tested?
Our KORSINA baby cradle has been tested and certified for safety and harmful substances by TÜV Rheinland.
How stable is the KORSINA? baby cradle
Our KORSINA baby cradle is completely welded together and therefore does not require any screw connections or similar. It is delivered fully assembled and can be set up immediately. The high-quality welds make the cradle very stable and cannot fall apart.
As with any other baby cradle, it is recommended that a baby should only be placed in it up to the age of about 6 months, as the child can already turn over or sit up on its own at this point.
How much weight can the RUBI clothes rail hold?
Our RUBI clothes rail can hold around 30 kilograms. The specified weight should not be exceeded.
How much weight can the PALO coat hook hold?
Our PALO coat hook can hold around 7.5 kilograms. The specified weight should not be exceeded.
How much weight can the leather S-hook hold?
Our leather S-hook can hold approximately 7.5 kilograms. The specified weight should not be exceeded.
How much weight can the TENSI towel holder hold?
Our TENSI towel holder can hold around 30 kilograms. The specified weight should not be exceeded.
How much weight can the NEVA shoe rack hold?
Our NEVA shoe rack can hold around 90 kilograms. The specified weight should not be exceeded.
Caring for metal furniture
How do I care for my metal products from<tc>Metallbude</tc> correct?
Metal furniture is popular because it is sturdy, durable and aesthetically pleasing. However, to keep it in top condition and maintain its beauty, proper care is essential. Find out here how to protect your metal products from